Troubleshooting Hub
Start with the symptom, run the smallest safe test, and keep platform and version evidence.
Update and restart first, then reproduce the problem with one object or one objective. Record platform, game version, current binding, and the exact step that failed before changing several settings at once.
Five-minute first response
- 1
Install the latest patch
Official updates have fixed pickup, loading, localization, controller, and puzzle issues. Old behavior is not a reliable baseline.
- 2
Restart the game and platform
A full restart clears a stuck input switch or failed text load more reliably than repeatedly reopening the same menu.
- 3
Reduce the test
Use one coin, one pickup, one puzzle trigger, or one save change. Avoid testing inside a crowded late-game garden first.
- 4
Check the current binding
For pickup problems, tap Pick Up / Use rather than holding it. Disconnect a second input device during the test.
- 5
Capture the failed state
Write down the platform, version, location, prerequisite, and what appeared on screen. A screenshot is useful when text, UI, or a spawn is missing.
Choose the symptom
Coins do not collect or money is missing
Test tap versus hold, Auto Coin Pickup, and a small save change.
Controller, camera, or pickup input
Check remapping, double input, UI scale, and current action labels.
Star Wand or Star Orb will not work
Bank floating orbs, check the Wand cost, and use the correct throw action.
Smoothie does not trigger
Confirm all nine slots, ingredients, order, and prerequisite state.
Taxi Black Star is missing
Check the clock event, next-day state, and the Fare’s Fair chain.
Tape 12 or Tape 13 is missing
Use the exact Key Room and final Recycle Bin trigger checklist.
A Black Star is missing
Verify all seven prerequisites and use the puzzle-specific route.
Text is blank or unreadable
Update first; official May patches fixed regional-format and translation loading failures.
How to report a problem that remains
- Name the platform and exact game version or update date.
- List controller model and any Steam Input, console, or accessibility remapping.
- State whether the problem survives a full restart and a new short test.
- For a missing item, list every prerequisite completed and whether a new in-game day began.
- For a save rollback, name one specific balance, upgrade, tape, star, or achievement that reverted.
A community workaround is evidence for a test, not proof of the root cause. Prefer a repeatable sequence over a broad claim that the whole game is broken.
Troubleshooting FAQ
Why is all in-game text blank?
The developer fixed regional-format and translation-loading causes in May 2026. Update and restart first. If it persists, report the system language and regional format.
Should I reinstall immediately?
Usually no. First update, restart, verify one binding, and reproduce in a small test. Reinstalling can erase useful evidence and does not diagnose a save or prerequisite problem.
Where should I check whether a known issue was patched?
Use the official Steam announcements and this site’s updates page. Platform storefront timing can vary, so also confirm that your console has downloaded the newest build.
Verification
- Last checked
- August 30, 2026
- Patch history
- Official Steam announcements
- Symptom routes
- Checked site guides and current game data
- Community reports
- Used only as reproduction clues
- Evidence level
- A for documented fixes; B/C for route and device troubleshooting